Refund policy

**Return Policy for Image2Product**

At Image2Product, we strive to provide our customers with high-quality products that exceed their expectations. We take great pride in the craftsmanship of our products. However, we understand that occasionally, issues may arise. To ensure a fair and transparent return process, please review our return policy carefully.

**Returns Accepted for Defective Products Only**

We accept returns only for products that are deemed defective. Defective products are those that have flaws or damages that occurred during the manufacturing process, packaging, or shipping. Please note that we do not accept returns for buyer's remorse, change of mind, or any other reason not related to a product's defect. Since we create our customer's product upon order we cannot provide returns for these reasons.

**Return Eligibility Criteria**

To initiate a return for a defective product, you must meet the following criteria:

1. The return request must be submitted within 30 days of the original purchase date.

2. The product must be in its original packaging, including all accessories, certificates of authenticity, and any promotional items that were included with the purchase.

3. You must provide clear photographic evidence of the defect, which may include but is not limited to, images of any damages or issues with the canvas.

**How to Initiate a Return**

To initiate a return for a defective product, please follow these steps:

1. Contact our customer support team at artescapeshop@gmail.com within 30 days of the original purchase date to request a Return Merchandise Authorization (RMA) number.

2. Provide clear photographic evidence of the defect as requested by our customer support team. Best to lay product on flat surface for clarity of issue.

3. Once your return request is approved, you will be provided with an RMA number and instructions on how to return the product.

4. Package the product securely, including all original accessories and packaging, and clearly mark the RMA number on the outside of the package.

5. Ship the product to the address provided by our customer support team.

**Refund or Replacement**

Upon receiving the returned defective product and verifying the defect, we will offer you the following options:

1. A full refund for the purchase price of the product.

2. A replacement product of the same design and size, subject to product availability.

**Shipping Costs**

We will cover the cost of return shipping for defective products. However, if you choose a replacement product, we will also cover the cost of shipping the replacement to you.

**Contact Information**

If you have any questions or need assistance with the return process, please contact our customer support team at product.it.sales@gmail.com

We appreciate your trust in [Your Store Name], and we are committed to providing you with exceptional products and service. Thank you for shopping with us.

*Note: This return policy is subject to change, and the most up-to-date version will be available on our website.*